25 Environmental, Social and Governance Report 2023 PILLAR 1: HUMAN CENTRIC Safety, Health & Well-Being Tenant Safety, Health & Well-being ESR Group adopts a policy in upholding a high standard for indoor environments across its entire business operations and provides a safe environment with protection against physical, chemical, biological and safety hazards for tenants and customers. We actively manage pollutant risk, by conducting air quality inspections at our assets to assess and maintain optimal air quality and ensure that contaminant sources affecting the indoor air quality of our assets are eliminated, where applicable. These include adequate housekeeping and good humidity control to prevent biological contaminants including airborne bacteria, viruses, fungi and mould, proper HVAC systems to eliminate chemical contaminants such as tobacco smoke and accidental spills from chemicals, as well as installation of air filters and ionisers to remove particle contaminants such as dust and dirt. Tenant Engagement Surveys are conducted across our asset portfolio to improve building management and performance. From the results, tenant engagement initiatives such as enhancing environmental awareness, health, safety, and well-being are being implemented to improve overall tenant satisfaction. The strategy is to improve across all our development and standing assets on the various aspects of thermal, visual and acoustic comfort, while providing the opportunity for individual tenants to control local environment, have available and access to outdoor space and nearby community facilities, where applicable. The Group ensures compliance with occupational health & safety (“OHS”) regulations, controlled use of materials during maintenance and fit-out works (e.g., pesticides), emergency access and exit points within the buildings, fire safety equipment and emergency responses (e.g., fire drills and counter-terrorism exercises). To ensure the safety and security of tenants and public, each property is closely managed by an onsite property management team. The team oversees the daily operations with the support of service providers to implement a range of safety and security measures, disaster management, assessing security threats and aligning them to local specifications.
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