27 Environmental, Social and Governance Report 2023 PILLAR 1: HUMAN CENTRIC We also celebrated the opening of our new office in Thailand, as officiated by the Group Co-founders and Co-CEOs and it was attended by our business partners. During the event, our employees had the opportunity to network and build relationships, fostering a sense of camaraderie and team spirit. The new office embraced the ESR brand identity, with modern designs and amenities optimising productivity and collaboration among employees. ”For me, the most memorable part about the office move was seeing how it got everyone excited. It was great to see everyone coming together to help each other during the grand opening ceremony. There was a real sense of teamwork and camaraderie. And of course, seeing the new office for the first time was amazing!” Varindra Laohalertdecha, Director, HR & Admin, ESR Thailand Communication We have launched a refreshed “myESR”, a centralised intranet hub that fosters employee communication and engagement. Key updates to the intranet include ensuring easy access by employees across the Group, improving navigation and usability through dynamic links and displayed announcements, and providing a knowledge hub for resources such as business intelligence. The unified platform allows for sharing of information in a more seamless way across the Group and facilitates building a cohesive ESR culture. Career Development ESR is committed to upskilling and enhancing our employees’ competencies. We ensure that our employees receive adequate training and development opportunities relevant to their jobs in areas of technical knowledge, professional qualification, and soft skills. These include formal and informal training sessions, on-the-job training, coaching and feedback as well as learning from others. Managing & Developing Talent A structured approach to goal setting and performance review is in place, with formal targets established and assessed for employees across the Group. In ensuring consistency in performance and behavioural standards across the Group, we have harmonised our performance assessment approach to support employees’ short and long-term career development. The targets are Specific, Measurable, Achievable, Relevant, and Time-Bound, which are linked to the Group’s business strategies, objectives, and values. During the performance review, employees receive feedback from managers on their performance and areas of improvement. Based on these goal setting and review processes, strategic training needs are identified to equip employees with the skills and knowledge required to meet their career goals. We encourage employees to discuss their professional and career development goals with their manager and propose the relevant training and developmental courses. We also emphasise on training to enhance performance as well as instil a learning mindset in our employees for continuous upskilling and personal development. Post-training feedback obtained from employees is used to refine training plans and enhance future training programmes. In addition, mentoring and coaching are provided to employees to support them in achieving performance goals and developing competencies. In 2023, 99% of employees received regular performance and career reviews. Besides training, we provide opportunities for employees to participate in cross markets and cultural cooperation, different functional taskforces, and overseas assignments to stretch their capabilities. In 2023, ESR announced the promotions of Josh Daitch to Group Chief Investment Officer and Matthew Lawson to Group Chief Operating Officer from their previous roles as ESR Group Head of Capital & New Economy Fund Management and ESR Australia Chief Financial Officer respectively. The promotions reflect the immense depth of talent across the Group which continues to serve as a defining core competitive advantage. In developing the next wave of talent for the future, we have rolled out the ESR Group Get Ahead Internship Programme (“GAIN”). The GAIN internship provides students with hands-on opportunities to gain meaningful work experience in the real estate industry while enhancing the ESR brand as an ‘Employer of Choice’. Supported by experienced mentors, interns are provided with a platform to review and discuss their professional development and career aspirations, as well as receive adequate tools and resources to manage their work tasks and learning experiences. In 2023, 19 interns completed the GAIN Programme with positive feedback received.
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