18 Environmental, Social and Governance Report 2023 PILLAR 1: HUMAN CENTRIC Focus Areas Goals Progress Stakeholder Engagement Conduct engagement initiatives with our stakeholders such as investors, business partners, tenants and communities to enhance our deliverables. Tenants: Tenant Engagement Surveys are conducted across our asset portfolio to improve building management and performance. From the results, tenant engagement initiatives such as enhancing environmental awareness, health, safety, and well-being are being implemented to improve overall tenant satisfaction. Such tenant satisfaction surveys were conducted by the funds and REITs under our business units (“BUs”) that also participate in the annual GRESB assessments i.e., ESR — Australia, China, Japan, Korea and India, LOGOS, ARA Private Funds and REITs — Suntec, Fortune, Prosperity and US Hospitality Investors: Capital partners and investors are regularly engaged on ESG matters throughout the year via different platforms such as ESG Non-Deal Roadshows and Investor Day. These engagement forums serve to facilitate communication and increase investors’ awareness of our ESG performance. Suppliers: Suppliers are regularly engaged through due diligence and screening using the Compliance Desktop platform. The elected suppliers are required to adhere to our Supplier Code of Conduct, where applicable. Safety, Health & Well-being Maintain a safe working environment by achieving Zero ESR Workforce Fatalities and promoting the holistic well-being of our people. 2030 Roadmap Target: Zero ESR Workforce Fatalities Zero workforce fatalities was achieved in FY2023 for ESR Group’s employees. Ensuring safety remains a top priority and we are actively pursuing measures to enhance safety protocols for our contractors. Managing & Developing Talent Aspire to be an Employer of Choice and drive an employee engagement programme with a strong focus on workplace satisfaction, talent retention and training. An inaugural Group-wide Employee Engagement Survey was conducted in July 2023, with an average employee satisfaction score of 4.25 (out of 5) and an overall response rate of 80%. Continued efforts have been made through the implementation of employee engagement initiatives, including various Group-wide events and rollouts to foster collaboration and belonging. Further details can be found in this report. Human Centric The first Pillar of our ESG Framework: Human Centric focuses on the social aspect of our operations, covering areas relating to both our internal and external stakeholders.
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