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Stakeholder EngagementPILLAR 1: HUMAN CENTRICESR Group LimitedEnvironmental, Social and Governance Report 202419Stakeholder engagement is integral to the way we do business.Engaging with stakeholders is fundamental to our business practices. We foster strong relationships with both internal and external stakeholders to reach common business objectives that resonate with our core values. Our approach to constructive engagement and the cultivation of long-term partnerships is essential for driving continuous improvement. By actively listening to the perspectives of key stakeholder groups, evaluating the performance of our peers and staying informed about the latest industry developments and technologies, we aim to maintain our competitive edge in the market.EMPLOYEESTENANTSINVESTORS ANDCAPITAL PARTNERSCOMMUNITIES SUPPLIERS AND CONTRACTORSREGULATORS ESR places great importance on its workforce, recognising that it is essential for driving the business forward and achieving key operational goals. Our people remain integral to the Group%u2019s resilience and adaptability. Attracting and retaining the right talent is vital for our ongoing success. Three of the five priority areas within the Human Centric pillar of our ESG Framework focus on different aspects of human capital management, including Diversity, Equity & Inclusion, Managing & Developing Talent and Safety, Health & Well-being. We connect with employees through a variety of platforms, such as Employee Engagement Surveys, myESR Intranet, townhall sessions, Learning Bites sessions, In-Conversation sessions with our Group Co-founders and Co-CEOs, monthly newsletters, performance reviews, and social impact initiatives.The majority of our tenant base consists of 3PL and e-commerce businesses, with the rest including brick-and-mortar retailers, manufacturers, cold-chain logistics and others. A shared characteristic among our valued tenants is their need to stay closely connected to their customers to maintain highly efficient supply chains. Our role is to deliver sustainable and innovative solutions that help them achieve this goal. Additionally, our property managers are tasked with maintaining the highest standards across our facilities in the region. They work closely with vendors and engage with tenants in our managed properties to oversee services such as security, cleaning, repairs and other maintenance needs. Alongside regular meetings, we gather tenant feedback through surveys, 24/7 call centres and community events. Our property and asset managers possess strong operational expertise, with their individual performance tied to the sustainability indicators of their buildings, which they collaborate with tenants to achieve. Throughout the year, we also carried out various tenant engagement initiatives, including our ongoing partnership with Healthy Heads in Trucks & Sheds (under Pillar 1: Human Centric, p.24), festive celebrations for office tenants, networking events, regular events at park premises and tenant satisfaction surveys.The Group operates in multiple jurisdictions and adheres to the relevant laws and regulations in each location. To ensure compliance, we have established robust policies and procedures. We have zero tolerance for regulatory breaches and collaborate closely with both external legal experts and internal compliance teams to address legal and regulatory matters. Furthermore, the Group actively engages with regulators to provide feedback and remain updated on the latest regulatory developments. Regular compliance training and updates are also provided to employees. ESR holds corporate memberships in various industry bodies and associations, enabling effective engagement with authorities.ESR aims to work closely with suppliers and contractors (collectively referred to as %u201cSuppliers%u201d) to ensure they meet high ESG standards in providing their products and services. We require our Suppliers to uphold principles of business integrity including ethical practices, fair competition and confidentiality among other considerations. In social aspects, Suppliers are expected to respect fundamental human rights, prevent modern slavery and discrimination and maintain strong health and safety standards. On the environmental front, Suppliers must comply with relevant environmental laws and regulations while reducing the environmental impact of their operations. The Group engages with Suppliers regularly through the Compliance Desktop%u00ae platform and implemented the Supplier Code of Conduct across the supply chain. Additionally, ESR supports community welfare through initiatives such as the Wall of Kindness at our data centres. This initiative focuses on the donation of safety items and fosters the exchange of essential goods among those in need, reflecting ESR%u2019s commitment to social responsibility.ESR has established enduring partnerships with several of the world%u2019s largest pension funds and sovereign wealth funds. We foster strong and sustainable relationships with our investors and capital partners, including shareholders, analysts and fund managers by consistently providing timely and relevant updates on corporate and business developments. We also acknowledge the growing expectations from these stakeholders for detailed disclosures on ESG-related risks and opportunities, particularly in relation to climate change and the transition to net zero. In addition to regular updates shared through press releases and announcements, our website, social media, ESG and Annual Reports and participation in globally recognised ESG benchmarks such as GRESB and UN PRI, we utilise other engagement platforms. These include conferences, investor meetings, roadshows and quarterly reporting updates, Annual General Meetings and announcements made via The Stock Exchange of Hong Kong Limited.Making a positive contribution to the sustainable development of communities is a core part of our corporate vision. As outlined in our ESG Framework, we have set a goal to establish a coordinated, Group-wide Community Engagement Programme that brings together various initiatives from our local offices under a unified approach. A range of ongoing community engagement activities is carried out across both local and international offices.